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Privacy Policy

Franticelix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


What we collect and Why

In order to process orders and send out newsletters, we will request your personal details, such as name, address, email address and telephone number.

We do not collect debit or credit card information. For all online purchases this information is entered through a secure payment gateway provided by our online banking partners, and we do not have access to the data. To find out more about the banking partners we use, please email us at sales@franticelix.co.uk.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at sales@franticelix.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at sales@franticelix.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.


How we use cookies

Cookies are small text files that a web site stores on a site visitor's hard disk via their internet browser for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person's name, e-mail address, telephone number or credit card details. Cookies are not exchanged with any third party websites or external data suppliers, and are not used in any way for marketing or market research.

Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits. Please note that by disabling future cookies or deleting current ones will restrict your access to certain areas or features of our site and you will not be able to set up an account or login to an existing one.

Franticelix only keeps cookies for the duration of your visit to our website, and they are used solely for tracking your visit through the website. Without them we couldn't keep track of what's in your shopping basket or tailor the website content to you.

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