Privacy Policy

Personal Information Privacy

The Privacy Policy of Franticelix Ltd describes what personal information is received from all on-line platforms, via email or other electronic messaging systems or from items received through the postal service.  The information referred to in the context of this document refers to any personal details made available by customers or individuals making enquires of Franticelix Ltd.

This policy mandates that Franticelix Ltd abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) effective from 25th May 2018.

Franticelix Ltd are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data

For the purposes of The GDPR, Franticelix Ltd are the Data Processor when operating on any online platform and are committed to processing all personal data lawfully, fairly and in a transparent manner.

Under Article 6 of The GDPR, the lawful basis on which any personal data received is processed is that of “Contract” - whereby processing is necessary in order to fulfill customer orders and enquiries. Franticelix Ltd are obliged by Law to retain information provided during any financial transactions for accounting purposes.

It is a legal requirement to retain this information for a period of 7 years.

Scope of Personally Identifiable Information

Franticelix Ltd receive Personally Identifiable Information only when it is voluntarily submitted by buyers when placing an on-line order or enquiry, via email or from the postal service. Personally Identifiable Information may include: name, billing address, delivery name, delivery address, e-mail address, telephone number, date of order, items ordered, value of items ordered, chosen method of delivery.

This information is solely for the use of Franticelix Ltd, direct trading partners, such as credit card companies, credit reference agencies and to satisfy regulatory authorities and it will never be made available to any other third party. 

Franticelix Ltd do not sell or rent personally identifiable information to any other party for any purpose.

Use of Personal Information

Franticelix Ltd use Personally Identifiable Information for the following to:

  • process and dispatch of customer orders
  • respond to enquiries or product feedback
  • perform regulatory checks to meet legal obligations
  • prevent and detect crime
  • develop and improve products
  • undertake statistical analysis (individuals cannot be identified from this data)

Franticelix Ltd treat all customers’ personal information held as private and confidential. Personal information this will not be revealed to anyone not connected directly to the company, unless:

  • a customer explicitly requests information to be revealed or they have granted permission so to do
  • there is a legal requirement for disclosure
  • it is required by law enforcement, fraud prevention or credit reference agencies

Customers’ personal information is only shared with suppliers, service providers and other partners when necessary to fulfil orders customers place with Franticelix Ltd.

Data Subject Access Requests

Under The GDPR customers are entitled to obtain from Franticelix Ltd (the Data Processor for the purposes of The GDPR when selling on any online platform) a copy of any data held concerning them and to have any inaccuracies in the data rectified. Franticelix Ltd. are obliged to provide this data to within 1 calendar month of the request, free of charge.

However, Franticelix Ltd reserve the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.