Crowd Chosen Flash Sales
FREE STANDARD DELIVERY ON ALL UK ORDERS
WORLD WIDE SHIPPING

Delivery & Returns

Dispatch Times

We aim to dispatched received orders within 1-2 working days.

UK Delivery Methods

We use Royal Mail as our primary postal service. If for whatever reason we require to send an order via a different courier, we will contact the customer to discuss the circumstance prior to dispatch.

Delivery Times

Delivery  Service

Estimated Delivery

(Working Days)

UK Standard

3-4

UK Express

1-2

Europe (Airsure)

3-5

Rest Of The World (Airsure)

5-10

Please Note: The above delivery periods are estimated only. Once an order has been dispatched we accept no liability in a delay of delivery. However if a longer period of time than the stated estimated delivery times then please do not hesitate to get in touch so that we can investigate the where abouts of your order and its current circumstances.

For dispatches, you will receive an automated email to inform you that the items have been dispatched.

Postage Charges

Charges apply per complete order for one or more items.

Delivery  Service

Charge

UK Standard

FREE

UK Express

£8.50

Europe (Airsure)

£10.50

Rest Of The World (Airsure)

£12.50

All orders are subject to credit card security checks. We can only send goods to the registered credit, debit card or Paypal billing address.

For International orders we use Royal Mail International Airsure. This service is tracked and traced throughout, and requires a signature on receipt.

If you require goods for a specific time/date please allow sufficient time for delivery, in case of any problems with the relevant postal services.

Returns

We want you to be entirely satisfied with every purchase made from Franticelix Limited and we strive to offer you excellent quality, value and service at all times. If you wish to return an item for exchange or you have decided not to keep it, we will exchange or refund the cost of the item(s) where appropriate. All goods must be in a new and unused condition together with a copy of your original receipt. Buyer is responsible for return postal charges.

If you wish to return any item due to it being faulty, please leave details on the reverse side of your delivery note giving details of the fault and send it back to us together with the item in its original packaging, where possible, within 14 days. We will exchange the item or refund the full cost including any delivery charges incurred where appropriate. If you are in any doubt, please contact us. We are here to help you. We recommend that all items returned to us should be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise.

Return address:

Franticelix Limited, Unit 3, Western Close, Leominster, HR6 0QD.

If you have any questions or need assistance, please contact us and we will be happy to help. Thank you.

Christmas Purchases

Christmas gifts can be returned anywhere up until the end of January, following normal return procedure.

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